About the Role
Position Summary
The Account Manager is the primary point of contact for a portfolio of ongoing marketing clients at Lifted Logic. You’ll own the client relationship, coordinate internal teams across design, development, content, and strategy, and ensure all contracted marketing deliverables are executed on time and to standard. This role requires exceptional organizational skills, attention to detail, and the ability to keep numerous projects moving forward simultaneously.
The Account Manager manages all client communication, assigning tasks to cross-functional team members, coordinating project timelines, and ensuring deliverables meet quality standards. On accounts with active Rev Ops engagements, you’ll coordinate closely with the Strategic Growth team to ensure alignment between marketing deliverables and revenue operations initiatives.
Key Responsibilities
Client Communication & Service
- Serve as the primary point of contact for all client questions, requests, and project updates
- Proactively communicate project status, timelines, and deliverable progress
- Triage and route client requests to appropriate internal team members
- Build strong, trust-based working relationships through consistent, reliable service
Account Ownership & Deliverable Management
- Own all contracted marketing deliverables for your portfolio of accounts — SEO content, paid digital, newsletters, social media, web updates, and more
- Lead client meetings, set agendas, and drive follow-up action items
- Track retainer hours and project budgets to keep accounts within scope
- Manage client accounts from onboarding through ongoing delivery
- Assist with proposal documentation, contract renewals, and scope expansions, as needed
- Coordinate with the Strategic Growth team on accounts with active Rev Ops programs
Project Coordination & Internal Communication
- Coordinate with designers, developers, strategists, and marketing specialists to ensure deliverables are completed on time and to specification
- Manage tasks, timelines, and documentation in Teamwork (LL’s project management platform)
- Facilitate internal handoffs and ensure all team members have the information they need
- Flag scope concerns, timeline risks, or resource constraints proactively
Quality & Process
- Review deliverables before they reach the client to ensure accuracy and quality standards
- Maintain comprehensive account documentation and status tracking
- Follow and contribute to LL’s internal processes and workflows
- Identify opportunities to improve client experience and operational efficiency
Position Requirements
- Strong written and verbal communication skills
- Exceptional organizational skills with the ability to manage multiple accounts and deadlines simultaneously
- High attention to detail and a process-oriented approach to work
- Proficiency with project management tools (Teamwork experience a plus)
- Ability to build rapport and maintain professional relationships with clients
- Proactive problem-solving mindset
- Comfort working in a fast-paced, collaborative environment
Preferred Qualifications
- 3-5 years of experience in account management, project management, or client-facing roles (agency experience a plus)
- Familiarity with digital marketing services (SEO, PPC, web design/development, content marketing)
- Experience with CRM systems and project management platforms
- Degree in Marketing, Communications, Business, or a related field
Please note: Lifted Logic operates on a hybrid work scheduled and all employees are required to be in office 3 days a week (Tuesday, Wednesday, & Thursday)
