About the Role
Position Summary
The Account Manager is responsible for the day-to-day execution and coordination of multiple client accounts. Working alongside Senior Account Managers, you’ll ensure seamless project delivery by managing client communication, coordinating internal teams, and overseeing deliverable quality. This role requires exceptional organizational skills, attention to detail, and the ability to keep numerous projects moving forward simultaneously.
The Account Manager serves as the operational backbone of our client services team, translating strategic direction into executed work. You’ll manage client communication, assign tasks to cross-functional team members, coordinate project timelines, and ensure all deliverables meet our quality standards. While Senior Account Managers own strategic client relationships, Account Managers ensure everything gets delivered on time and to specification.
This position offers a clear growth path for professionals seeking to develop their account management skills in a collaborative agency environment, with direct mentorship from senior team members and exposure to diverse digital marketing projects.
Key Responsibilities
Client Communication & Service
- Serve as day-to-day point of contact for client questions, requests, and project updates
- Proactively communicate project status and manage client expectations
- Triage and route client requests to appropriate team members or Senior Account Managers
- Build strong working relationships through consistent, reliable service
Project Coordination & Execution
- Translate client requirements into detailed task assignments for designers, developers, and content teams
- Coordinate cross-functional project work using Teamwork project management system
- Monitor project timelines and deliverable schedules across multiple accounts
- Follow up with internal teams to ensure work stays on track
- Identify and address project bottlenecks or delays proactively
Deliverable Management
- Review all deliverables for accuracy, completeness, and quality before client delivery
- Send work to clients and facilitate feedback and approval processes
- Document revision requests and coordinate with internal teams for implementation
- Ensure all client-facing work meets Lifted Logic standards
Account Support & Administration
- Maintain responsive, professional communication with clients across a portfolio of accounts
- Maintain comprehensive account documentation in LL CRM
- Track retainer hours and project budgets to keep accounts within scope
- Support Senior Account Managers in client meetings and strategic initiatives
- Assist with proposal documentation, contract renewals, and scope expansions
- Independently manage select client accounts from onboarding through ongoing delivery
Position Requirements
- 2-4 years of professional experience in account coordination, client services, project management, or related client-facing role
- Agency experience strongly preferred (marketing, creative, or digital agency)
- Proven track record managing multiple projects and clients simultaneously
- Excellent written and verbal communication skills
- Strong organizational abilities and attention to detail
- Proficiency with project management platforms (Basecamp, Asana, Monday.com, or similar)
- Ability to work effectively with cross-functional teams
Preferred Qualifications
- Bachelor’s degree in Communications, Marketing, Business, or related field (or equivalent experience)
- Working knowledge of digital marketing services: SEO, content marketing, web design, PPC
- Experience with CRM systems
- Familiarity with WordPress websites
- Understanding of agency operations and project workflows
Please note: Lifted Logic operates on a hybrid work scheduled and all employees are required to be in office 3 days a week (Tuesday, Wednesday, & Thursday)
